UM ESTUDO EMPÍRICO DA APLICAÇÃO DO ÍNDICE EUROPEU DE SATISFAÇÃO DE CLIENTES (ECSI) NO BRASIL

Estudo de Caso de Mineração de Dados Multi-Relacional: Aplicação do Algoritmo ConnetionBlock em um Problema da Agroindústria

This paper presents a case study of multi-relational data mining using the ConnectionBlock algorithm, applied to the database of a sugar mill. The algorithm handles multiple tables not explicitly correlated but which influence one another according to the semantics of the data involved. The experiment revealed very interesting and useful patterns that are not found using traditional algorithms....

Um Estudo de Caso para Aquisição de Conhecimento no Domínio da Hematologia

Acquiring knowledge from experts has been a challenge within several research fields. There is no difference in the scope of Biomedicine, mainly because of the large amount of data. In this paper, we present an underway research being conducted in the domain of hematology, which investigates problems of the knowledge acquisition activity. A list of topics to carry out the knowledge acquisition ...

Extração Automática de Termos Candidatos às Ontologias: um Estudo de Caso no Domínio da Hemoterapia

This paper describes a case study conducted within the domain of blood transfusion aiming at non-exhaustively extraction of candidate terms for an ontology of human blood. The process involved both the construction of a corpus and its automatic processing, and the retrieval of specialized terms. As our main result, we have obtained candidate medical terms to be used in a ontology of blood trans...

Anãlise da sociabilidade de comunidades online para os usuários surdos: um estudo de caso do Orkut

In this paper, we examine the sociability proposal of online communities and their impact on the social interaction among deaf users through a case study of Orkut communities. The results allowed us to verify that the resources offered by the communities, as well as the way used to express them in the interface create challenges for deaf users to socialize in this environment.

Impacto das Capacidades de Internet Banking no Desempenho: Um estudo na perspectiva de clientes utilizando Partial Least Squares (PLS)